FAQ
Frequently Asked Questions
Our orders usually take 2-5 business days to deliver anywhere across India! Once the shipping receipt has been made you will get your tracking details
Please send us the order number on hello@thefatcookiechef.com and we’ll check on it’s status asap!
Oh no! Please write to our team on hello@thefatcookiechef.com and we’ll either refund or replace your order!
Your refund will be processed within 7-14 working days from the date of initiation.
Once the shipping receipt is generated you will get an email for the same. After which you can track your order with the details provided. ( mention that notification would be email because some people wait for a text)
If the order has been processed or dispatched, it cannot be cancelled. Please send us an email on hello@thefatcookiechef.com and our team will check the status and process your request accordingly
You will receive more information on this once the order is placed. We tie up with various courier partners - Blue dart, FedEx, Delhivery, etc. to deliver all across India!
Each box can accommodate 2-4 pieces depending on the mix of cookies chosen! Minimum of 2 Cookies have to be purchased.
Yes, it can be added in the notes section while placing the order online.
No
Our cookies stay fresh for 3-5 days in an airtight container!
Delhi
The address can be changed only within 3-4 hours of placing the order. Once the shipping receipt is generated the address cannot be changed.
Discount codes cannot be combined with any other coupon or applied to previous purchases.
STILL NEED HELP?
Please feel free to contact our customer service department via email at hello@thefatcookiechef.com OR if you have an idea for a new product or would like to make a suggestion to improve our service, please email at hello@thefatcookiechef.com
